Shipping policy

Shipping Policy

We take great care in packaging every order to help ensure your plants arrive healthy and in excellent condition.

Order Processing

Orders are processed in the order they are received.

To avoid plants sitting in a shipping facility over the weekend, plant orders are typically shipped on Mondays and Tuesdays only.

For example, if you place an order on Thursday, it will generally ship the following Monday or Tuesday.

Shipping Times

Shipping rates and delivery estimates are provided by Canada Post during checkout.

Most orders arrive within 2–3 business days, depending on the shipping service selected and your location. Expedited and standard shipping options are available, allowing you to choose the option that best suits your needs.

Please note that delivery times are estimates and are not guaranteed. Once an order has been shipped, delivery is the responsibility of the shipping carrier.

Shipping Delays

While we carefully schedule shipments to minimize transit time, delays caused by weather, carrier operations, or other circumstances beyond our control may occur.

Order Cancellations

Orders may be cancelled before they have been processed, subject to approval on a case-by-case basis.

Once an order has been processed, it cannot be cancelled. If a cancellation is approved after payment has been received, any eligible amount will be issued as store credit in accordance with our Cancellation & Refund Policy.

Questions

If you have any questions about shipping or your order, please contact us at contact@goldleafbotanicals.ca. We’re happy to help.