Shipping policy
We take great care in packaging our plants to help ensure they arrive in healthy condition. However, live plants are sensitive to temperature, weather, and transit conditions, which can affect their condition during shipping.
Order Processing
Orders are processed in the order they are received.
To help prevent plants from sitting in a shipping facility over the weekend, plant orders are typically shipped on Mondays and Tuesdays only.
For example, if you place an order on Thursday, it will generally ship the following Monday or Tuesday.
Shipping Times
Shipping rates and estimated delivery times are provided by Canada Post during checkout.
Most orders arrive within 2–3 business days, depending on the shipping service selected and your location. Standard and expedited shipping options may be available, allowing you to choose the service that best suits your needs.
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier operations, or other circumstances beyond our control.
Shipping Live Plants
Live plants are sensitive to temperature, weather, and transit conditions. While we take care to package plants appropriately and ship them in healthy condition, we cannot control the conditions they encounter once they leave our care.
By choosing shipping, you accept the risks associated with transporting live plants, including potential damage caused by extreme temperatures, shipping delays, and handling during transit. We encourage customers to consider local weather conditions, seasonal temperatures, and the risks of shipping to their location before placing an order.
We cannot guarantee that shipped plants will arrive in perfect condition or survive after shipment, particularly during extreme weather or when shipping to regions with challenging climates.
Once an order has left our care, refunds, replacements, or store credit for shipping-related damage are not guaranteed. Any resolution will be assessed in accordance with our Refund & Return Policy.
Order Cancellations
Orders may be cancelled before they have been processed, subject to approval on a case-by-case basis.
Once an order has been processed, it cannot be cancelled. If a cancellation is approved after payment has been received, any eligible amount will be issued as store credit in accordance with our Cancellation & Refund Policy.
Questions
If you have questions about shipping or your order, please contact us at contact@goldleafbotanicals.ca. We’ll be happy to help.