Refund policy

Refund & Return Policy

We take pride in providing healthy, high-quality plants and products. If you have any questions or concerns about your order, we’re here to help. Please contact us at contact@goldleafbotanicals.ca, and we’ll respond as quickly as possible.

Plant Guarantee

If your plant does not survive within 14 days of receiving it, please contact us right away. We may ask for photos and additional information so we can assess the situation and determine an appropriate resolution.

Returns & Refunds

Because plants are living products, we generally do not accept returns or offer refunds to the original method of payment.

If a plant has left our care and has been damaged or may have been damaged due to shipping, handling, weather, or improper care, we may not be able to accept a return. Any return, replacement, or store credit is provided at our sole discretion.

Where appropriate, we may issue store credit for the original purchase price. Shipping charges are non-refundable.

Plant Pests

Finding the occasional fungus gnat or other minor pest is a normal part of owning live plants and does not necessarily indicate an unhealthy plant.

We take pest management seriously and use Koppert Biological Systems, an industry-leading biological pest control program, to keep pest populations at safe and manageable levels. While we make every effort to provide healthy plants, it is impossible to guarantee that live plants will be completely free of naturally occurring insects.

If you believe your plant has a pest issue or you’re unsure what you’re seeing, please contact us. We’re happy to provide advice and help you identify the best solution before the issue becomes more serious.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your order arrives damaged, defective, or incorrect, contact us immediately so we can review the issue and determine the best resolution.

Koppert Products

Koppert products are living biological organisms and must be picked up on the scheduled pickup date.

If you are unable to pick up your order on the scheduled day, you may collect it the following day; however, we cannot guarantee its freshness or effectiveness.

Because these are living products, Koppert orders are final sale and are not eligible for returns, refunds, or store credit.