Frequently Asked Questions

Contact us if you have a question!

Click Here: 189 Park St, Waterloo ON, N2L 1Y7

Tuesday to Saturday: 10:00 AM – 7:00 PM
Sunday & Monday: Closed

You can shop online and have your plants delivered. We use PlantRunz, and they deliver plants to London, Toronto, Ottawa, Hamilton, Brantford, and almost all of Southern Ontario

We are a plant nursery, as we do grow a portion of our own plants.

Propagating new houseplants is something we have had a passion in from the start. We enjoy growing plants from single nodes and cuttings.

These plants can be rare plants, exotic, or simply a plant that we really love and want more of them.

We can deliver plants to Toronto, Brantford, Ottawa, Guelph, Hamilton, Barrie, London, Oshawa, Kitchener, Waterloo, St. Catharines, Mississauga, Markham, Peterborough, Kingston.

We try our best to deliver plants to as many areas as possible. If your city isn't listed here, please contact us. Delivery to more areas is something we are trying to do.

We love photographing our plants! Each photo you see on our website has been taken by us of our own plants. It's fun showing our healthy plants, and we always want to show you what you will be getting!

There are always slight variations from plant to plant, even from the same grower, and even from the same batch. Variations in trailing length, height, volume, and colours are completely normal.

We will always do our absolute best to give you a quality plant from the beginner. Over the years, your plant will grow and change in length, volume, and even colours! It all starts with a quality plant from Gold Leaf Botanicals.

We hand deliver plants in the Kitchener and Waterloo area, and we tend to do that on weekends and days we are not open.

PlantRunz will deliver our plants to London Ontario, Toronto, Hamilton, Ottawa, and most places within Southern Ontario. Please reach out to us if you are unsure if they service your area.

Please let us know in the notes section of your order if there is a date such as a plant for birthdays and other celebrations.

Each time you place an order you earn 10% off your next order. For example, if you spend $100, you will have 10% off your next order. If you spend $50 you will have $5 off your next order. You may save up your points if you like, or redeem them on every purchase.

To use your points, log into your account and click the green "rewards" icon in the bottom left. There will be an option to redeem points under "Your Rewards", and it will provide you the coupon code for use at the Checkout stage.

Each friend you refer to Gold Leaf Botanicals earns you money off your purchases as well! In the same rewards section at the bottom you will see your personal link. Copy and send that link to anyone, and when they make a purchase you earn $5

Due to provincial and federal agricultural laws we are not able to ship houseplants internationally.

If your plant does not survive within one month of receiving it, please reach out to us right away and we will have it replaced.

Some people have asked about finding a gnat or other pest in their plant, and the return options for that situation. We do our very best to mitigate any plant pests in our shop, which includes using Koppert's products, the best int he business for pests. We also try to teach that bugs and plants go hand-in-hand. Having a pest does not mean that your plant is unhealthy, it actually shows your plant is in perfect health. Plants give off pheromones to attract any bugs nearby, as the bugs will help give them nutrition to live. Pests will come in windows and on your clothes after being outside. The goal is to keep any pests at a normal and acceptable level. If it gets out of hand, then you have an infestation, which we can also help with.

Please contact us using the contact page if you do have any issues, even if it's for advice, and we will be sure to help out right away!

We'd love to chat with you! It's a great time to get in touch and ask us personally. Contact Us and we will respond quickly.

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